Sleep the Way Nature Intended
Experience pure comfort with 100% bamboo sheets, naturally soft, breathable, and eco-friendly for your best sleep yet.
Frequently Asked Questions
What does the name “Haven Threads” mean?
“Haven” represents peace and comfort, while “Threads” speaks to our passion for crafting quality textiles that make your home feel like a sanctuary.
Do you plan to expand beyond bamboo sheets?
Yes! We’re always exploring new sustainable materials and home essentials that fit our values — stay tuned for what’s next.
Where are you located?
Our head office is located in Perth.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at haventhreadsco.shop@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Haven Threads was created from a desire to bring more comfort and ease into everyday living. Inspired by the feeling of winding down in a space that feels calm and cared for, we focus on thoughtful details, quality, and simplicity, helping Australians feel more at home, every day.
Fast, Free & Secure Shipping Australia Wide
We believe better sleep shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your sleep essentials are packed with care and delivered straight to your door so you can start resting easier, sooner.